urbanrealm Order & Shipping Policy

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Thank you for choosing urbanrealm. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we handle orders, shipping, and delivery so you always know what to expect from checkout through arrival.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally processed the same business day. Orders received after 2:00 PM EST, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Automatically applied to standard orders over $50.00.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Transit times are counted from the moment your package leaves our facility. During peak holiday periods or severe weather, delivery may take slightly longer than the estimates shown.

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International Shipping

urbanrealm is pleased to ship to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs processing fees charged by the destination country. These charges are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order leaves our facility, we will send an automated shipping confirmation email that includes a direct tracking link and the carrier's details.

If your tracking information has not appeared, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is placed.

• To change your shipping address or update an order, please reach us within 1 hour of placing it at support@urbanrealm.cfd.
• We will make every effort to honor change requests, but once a package has been transferred to the shipping carrier, we are unable to alter the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, contact us within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: urbanrealm
• Customer Support Email: support@urbanrealm.cfd
• Customer Support Phone: 14098773166
• Physical Business Address: 3714 ave.q, GALVESTON, TX 77550, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST