urbanrealm Terms of Service

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Welcome to urbanrealm. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from urbanrealm's website, mobile platform, products, and customer support services. By using our platform or placing an order, you confirm that you accept and will abide by these Terms.

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1. Acceptance of Terms

Your use of any service offered by urbanrealm confirms that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you are not permitted to access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit orders that are false;
  • Deploy automated bots, scrapers, or similar tools to harvest product information or pricing without authorization;
  • Try to breach site security, data infrastructure, or user accounts;
  • Resell urbanrealm products for commercial profit without our express written consent.
• Account Security: You are accountable for safeguarding your account credentials and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical mistake occurs, urbanrealm may correct the error and amend or cancel any affected orders prior to dispatch, refunding in full any amount that was charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact support@urbanrealm.cfd within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on urbanrealm's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to urbanrealm and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, urbanrealm will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase must first be presented to urbanrealm's support team so that an informal resolution can be attempted.

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9. Changes to These Terms

urbanrealm may update or revise these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after any update takes effect, that continued use constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: urbanrealm
• Customer Support Email: support@urbanrealm.cfd
• Customer Support Phone: 14098773166
• Physical Business Address: 3714 ave.q, GALVESTON, TX 77550, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST